RICE Pay support
Whether you are evaluating a route, onboarding your company or checking a transaction, the RICE Pay team will direct your request to the right place quickly and securely.
For service eligibility, supported countries and payment corridors, supplier-payment cost reviews, pilot participation or partnership inquiries, include your company name, sending country, supplier country, typical payment amount and estimated monthly payment frequency. Do not email bank account details or supplier identity documents.
For sign-in, account access, payment status, transaction records, receipts or technical errors, include your company name, work email, RICE Pay reference number or transaction hash if available, approximate time of the issue and a non-sensitive description. Never send passwords, one-time authentication codes, recovery credentials, private keys or complete banking credentials.
